I'll be updating this review as I learn more and hear back from property management personnel.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Do not move here, its a joke and I wish I had known beforehand how bad it was. Thankfully this morning they were put in after yet another reminder that we did not have them. I was about to call the fire department today when (even after pointing out the problem) there were no fire alarms installed in the unit. I emailed her back and have not had the courtesy or professionalism of a response as of yet (8/2/21) I respect the staff and have enjoyed the help of Justin but it seems to me that Bridge Property Management (the owner) does not give a single care to what happens on this property. Edna had the courtesy to reply to my first email with a obviously unhelpful "sorry for the inconvenience" and letting us know two days before move in that the w/d could not be removed. I had this confirmed by two leasing agents who work for Hidden Creek itself. For example that the washer and dryer would be removed prior to our move in so we could use our own units. I've brought concerns to Edna (a supposed 16 year veteran of the property management community) about things we were told before move in. I have had the worst experience with the management here and I'm not even fully moved in. This place was obviously not cleaned before our move in. A kitchen outlet was totally melted (idk if there is electrical damage in the wall), refrigerator dented, and nasty glue like goo on the entry floor. Then the door to the washer and dryer fell on my toddler because it was not even secured into the wall. Piles of mouse droppings and dust and mold were back there. The washer and dryer were not pulled out and cleaned behind. There was loose hair in bathroom drawers, stains (looks like pet urine) on the carpet.
#Hidden creek apartments lewisville cracked#
The bathroom tub had enamel cracked and was stained yellow.
The coils on the furnace were completely corroded. I go into the unit the day before to check it out and it was a disaster.
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